01 Who we are and what this covers
This policy describes how Shootello ("we", "us") handles personal information on shootello.com, dash.shootello.com and api.shootello.com, and when you contact support. Shootello is the service name. For privacy questions and requests, contact support@shootello.com.
Your workspace is personal. When you enter information about clients or other people, you are responsible for having the necessary permissions, notices and lawful basis. We handle that workspace information to provide the service to you.
02 Information we handle
Account information includes your name, email address, phone number, time zone, preferences and authentication records, including a password hash rather than your readable password.
Workspace information includes shoots, dates, client contacts, locations and coordinates, notes, event types, statuses, prices, deposits, payment flags, change history and uploaded reference attachments. Avoid uploading unnecessary sensitive information.
Technical information can include IP addresses, browser or device information, session identifiers, request times and operational or security logs. Support correspondence includes the address and information you choose to send us.
03 Why we use information
We use information to create and authenticate accounts, display and store your workspace, manage files, apply preferences, send account and security emails, respond to support requests, troubleshoot errors and protect the service against abuse. When subscription access is enabled, we also use account and event-usage information to administer trials, paid access and plan limits.
Where applicable data protection law requires a legal basis, we rely on performance of our agreement for account and service operations, legitimate interests for service security and maintenance, and legal obligations where required. If a specific use requires consent, we will request it separately; this policy is not a blanket consent.
04 Cookies and browser storage
The dashboard uses authentication cookies to keep you signed in and browser storage for preferences and account-flow state. Blocking essential cookies can prevent sign-in or normal operation.
The marketing site does not include advertising cookies or an analytics SDK. Fonts and marketing images are served with the site. Hosting and network infrastructure can still handle technical request information.
06 Subscription and payment information
Live subscription checkout is not yet available. When you purchase a subscription, Paddle will act as merchant of record and handle the payment under its own terms and privacy notice. We send Paddle your name, email address and an internal account reference to connect the purchase to your Shootello account. Paddle collects payment and billing information directly, including any billing address and payment details required for the purchase.
Shootello stores provider customer, subscription and transaction references, plan, billing frequency, status, relevant dates and minimal webhook processing records needed to apply access and handle support. We do not store full payment-card numbers or card security codes. Client prices, deposits and payment flags in your shoots are separate workspace records, not card transactions.
Paddle handles its purchase, fraud prevention, tax and legal records under its own privacy notice. Deleting a Shootello account does not automatically delete Paddle's records. Minimal billing references and processing receipts may be retained after account deletion where needed for legal requirements, disputes, security or reconciliation.
07 Retention, deletion and backups
We keep account and workspace information while your account is active and as needed to operate the service. Account settings allow you to export workspace records and request account deletion. Download attachments separately if you need your own copies. When paid subscriptions are enabled, deletion requires the subscription to have ended and any unpaid purchase draft to be canceled; canceling a future renewal alone does not immediately end a paid period.
Account deletion is scheduled after a recovery period of at least 30 days in production; the date is shown in your account. Once deletion completes, workspace data is removed from active systems and attachment cleanup is queued. Deletion is not instantaneous across all systems.
Backup copies, security logs and correspondence may remain after active-system deletion for recovery, security, dispute handling or legal requirements. We do not promise a fixed deletion deadline for every backup or log. Contact support for questions about retention of particular information.
08 Security and processing locations
We use access controls and private storage to reduce unauthorized access. No online service, storage system or transmission method is completely secure. Keep your credentials private and maintain independent copies of important records.
Service infrastructure and external providers may process information outside your country. Contact support@shootello.com if you have questions about processing locations or applicable safeguards.
09 Your choices and privacy requests
You can update account details, manage workspace records, export records and request account deletion through the dashboard. For access, correction, erasure or other privacy requests, email support@shootello.com. We may need to verify your identity before responding.
Depending on your location and applicable law, you may also have rights to portability, restriction, objection, withdrawal of consent or a complaint to a data protection authority. These rights can have lawful exceptions. Nothing in our Terms of Use removes mandatory privacy rights.
10 Children
Shootello is intended for adult professionals and is not directed to children under 18. Do not create an account if you are under 18. If you believe a child has provided account information, contact support so we can investigate.
11 Changes and contact
We may update this policy as the service or applicable requirements change. The date above identifies this version. Where required by law, we will provide additional notice or obtain consent before a material change applies.
For privacy questions, contact Shootello at support@shootello.com.
Questions or requests?
Contact Shootello at support@shootello.com. Do not send passwords or sensitive client files by email.