01 What this policy covers
This policy applies to paid Shootello subscriptions purchased through Paddle when live checkout becomes available. Live paid checkout is not enabled yet. Publishing launch prices does not create a purchase. The cardless Free trial does not automatically become a paid subscription.
Prices, deposits and payment flags you record for your own shoots are not payments collected by Shootello. Your agreements and refunds with your own clients remain your responsibility.
02 Our refund policy
Shootello does not offer additional voluntary refunds or a money-back guarantee. Except where required by applicable law or Paddle's applicable terms and refund policy, purchases are non-refundable. We do not promise refunds or prorated cancellation refunds for unused subscription time, unused event allowance or a change of mind.
This applies to both monthly and annual subscriptions. An annual subscription is paid for the full annual period; canceling renewal does not by itself create a refund for the remaining months.
03 Legal rights and Paddle purchases
Your mandatory rights under applicable law remain unaffected, including any applicable withdrawal rights and remedies for a faulty or undelivered service. These rights vary by location and purchase circumstances. This policy does not override them.
Paddle is the merchant of record for subscription purchases and handles refunds under its applicable buyer terms and refund policy, including any decisions those policies reserve to Paddle. Where a refund is required by law or Paddle's applicable rules, the restrictions above do not prevent it.
04 How to request help
Email support@shootello.com with your account email, purchase or receipt reference and a brief explanation. You can also contact Paddle through paddle.net or the support link in your purchase receipt. Do not send full card details, passwords or sensitive client files.
We or Paddle may ask for information needed to identify the purchase and assess the request. Submitting a request does not guarantee approval or a particular response time. Any approved refund follows the applicable payment-provider process and legal requirements.
05 Canceling future renewals
A refund request does not by itself cancel your subscription. To stop future renewal, cancel through Account → Manage billing, the Paddle portal or your purchase email, and check the confirmation and end date. Cancellation normally takes effect at the end of the current paid period.
After paid access ends, existing records remain available to read and export; creating or changing records requires eligible access. A canceled paid subscription does not start another Free trial.
Questions or requests?
Contact Shootello at support@shootello.com. Do not send passwords or sensitive client files by email.