Terms of Use

01 Using Shootello

These Terms of Use apply to the Shootello website and personal workspace service. "Shootello", "we" and "us" refer to the service operator using the Shootello name. Contact: support@shootello.com. By using the service, you agree to these terms to the extent permitted by applicable law. If you do not agree, stop using the service.

You must be at least 18 and able to enter into a binding agreement. Shootello is designed for your own professional workflow. These terms do not create an employment, partnership, agency or fiduciary relationship.

02 Your account and responsibilities

Provide accurate account information, protect your credentials and use only your own authorized account. You are responsible for your use of the service, the information you enter and any permissions needed for client data and attachments.

Check dates, time zones, locations, financial records and other details yourself. Keep independent copies of important records and attachments. Do not rely on Shootello as your only record, backup or time-critical notification system.

03 Your business and financial obligations

Shootello is an organizational tool. Event prices, deposits and payment flags are records you enter; they do not collect money, establish a debt, guarantee payment, issue invoices or provide accounting, tax, legal or financial advice.

You remain solely responsible for your clients, bookings, contracts, taxes, permits, insurance, invoices, payments, cancellations, refunds and disputes. Shootello is not a party to your client agreements and does not owe your clients or business partners performance, payment, reimbursement or compensation.

Using the service does not create an obligation for Shootello to fund your business, pay for a missed shoot, reimburse expenses or cover losses. Your own client-payment records are separate from any subscription you purchase for access to Shootello.

04 Plans, trials and paid subscriptions

The following are our launch plans. Live subscription checkout and the new trial terms are not yet available in the public app. Publishing these prices does not place an order, charge you or change your existing access. Any paid purchase requires a separate checkout and your agreement to the price and terms shown there.

Free is a 30-day trial starting when your account is created, without a payment card or automatic conversion to a paid plan. It includes all features and up to 20 events per calendar year, with no monthly cap. Pro includes 10 events per calendar month for USD 10 monthly or USD 100 yearly. Business includes 30 events per calendar month for USD 20 monthly or USD 200 yearly. Paid plans include all features for one person's workspace; attachment and storage limits still apply. Annual payment does not increase the monthly event allowance.

Events count by their scheduled start in the account time zone; all-day events use their stored time zone. Archived events count, permanently deleted events do not, and multi-day events count once. Unused event allowance does not carry into another calendar period. After trial or subscription access ends, existing records remain readable and exportable; creating or changing records requires eligible access. A paid cancellation does not start another trial.

When paid checkout is available, Paddle will act as merchant of record for the purchase under its buyer terms. Prices here are in US dollars; applicable taxes and the amount due are shown before you confirm payment. Yearly plans are charged for the full year. Paid subscriptions renew automatically for the selected billing period until canceled. Renewal amounts, dates and any required price-change notice follow the purchase terms and applicable law.

Plan changes may create a prorated charge or credit. Review the preview before confirming a change; a displayed plan or price alone does not authorize payment. Payment failures can restrict paid access, subject to the purchase terms and applicable law.

Paddle Buyer Terms

05 Cancellation and renewal

Cancel renewal through Account → Manage billing, the Paddle customer portal or the management link in your purchase email. Cancel before the next renewal to avoid that renewal charge. Cancellation normally takes effect at the end of the paid period, with access continuing until that date. Check the cancellation confirmation and scheduled end date.

Stopping use, deleting the app or sending a refund request does not by itself cancel renewal. Account deletion requires the paid subscription to have ended and any unpaid purchase draft to be canceled; a scheduled cancellation is not yet an ended subscription.

06 Refunds and mandatory rights

Shootello does not offer additional voluntary refunds, a money-back guarantee or refunds for unused time or event allowance. Refunds required by applicable law or Paddle's applicable terms and refund policy remain available. Nothing here removes mandatory withdrawal rights or remedies for a service that is faulty or not supplied.

Contact support@shootello.com or Paddle with a purchase reference and the reason for your request. A request does not guarantee approval. See our Refund Policy for the request process and how cancellation differs from a refund.

Shootello Refund Policy

07 Your content and acceptable use

You retain your rights in content you provide. You give Shootello permission to store, process, display and transmit that content as needed to operate, secure and maintain the service and respond to your requests, subject to the Privacy Policy. This does not transfer ownership of your content.

Do not upload unlawful content or malware, infringe privacy or intellectual property rights, access another person’s records, bypass security or usage limits, disrupt the service or use it for fraud or spam. Shootello branding, software and site materials remain the property of their respective rights holders.

08 Availability, changes and support

Features, access limits and availability can change. We may restrict or suspend access for abuse, security, legal requirements or operational reasons, and may modify or discontinue the service, subject to paid purchase commitments and applicable law. Required notices, refunds and other remedies remain applicable.

No service-level agreement, uptime commitment, guaranteed feature roadmap, guaranteed data recovery or guaranteed support response or resolution time is provided. Contacting support does not create a promise to perform custom work, restore data or pay compensation.

09 No warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT EXPRESS OR IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT.

We do not guarantee uninterrupted or error-free operation, compatibility with every device, delivery of emails, the accuracy of user-entered information, preservation or recovery of records, or any business or financial result. Security measures and file scanning reduce risk; they do not guarantee complete protection.

10 Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SHOOTELLO AND ITS OPERATORS ARE NOT LIABLE FOR LOST PROFITS, REVENUE, BOOKINGS, OPPORTUNITIES, GOODWILL OR DATA; BUSINESS INTERRUPTION; OR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING FROM USE OF, OR INABILITY TO USE, THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.

To that same extent, for a service provided without charge, Shootello and its operators exclude monetary liability, including direct damages, and do not owe reimbursement, damages or other financial compensation unless required by applicable law or a separate express written agreement.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable liability for fraud, intentional misconduct, or death or personal injury caused by negligence. Mandatory consumer and data protection rights, and payment or refund obligations that cannot lawfully be excluded, remain unaffected. If an exclusion is unenforceable, it applies only to the maximum lawful extent.

11 External services

Maps, email delivery, network infrastructure and external websites depend on other services and their own terms. We do not control or guarantee their content, performance, availability or handling of information. Their involvement does not remove any obligations that applicable law places on Shootello.

12 Ending use and account deletion

You can stop using Shootello at any time. Export records and download needed attachments before requesting deletion in account settings. The dashboard shows the deletion recovery period and scheduled date. Backups and certain records may remain as described in the Privacy Policy.

Provisions that by their nature continue after use ends, including ownership, warranty disclaimers and liability limitations, continue subject to applicable law.

13 Changes, law and contact

We may update these terms. The date above identifies this version. Any legally required notice or acceptance process applies to material changes. No particular country’s law, exclusive court, arbitration clause or waiver of mandatory rights is selected by these terms.

If a provision is unenforceable, the remaining provisions continue to the extent permitted by law. For questions or support, contact Shootello at support@shootello.com.